Ensuring the Longevity & Sustainability of our Solutions

It’s estimated that between $1.2 and 1.5 billion dollars in investments were lost between 1989 and 2009 because of nonfunctional water wells. That’s decades of water access work and billions of dollars wasted, a significant disservice to the very communities that were intended to benefit from the water projects.

Water user committees are an integral part of maintaining a water source. In Uganda, these committees are a group of eight to ten people that are trained on borehole maintenance and who ensure proper sanitation and hygiene practices at the water source. Additionally, they decide on a community-wide fee for using the borehole that can be used for future maintenance. Through monitoring and training these water user committees, we can ensure that our solutions are sustainable and that the capacity of the community is strengthened.

Follow-up visits to 112 water sources rehabilitated by  Prince of Peace Orphans and Widows Vision (POPOW), our local implementing partner in Uganda, showed that the water user committees requested additional training to manage the water sources. With POPOW, we have recently conducted 18 refresher training sessions and have plans for many more. Our goal is to create a training schedule that ensures the committees have access to the knowledge and tools needed to properly maintain their water sources.

A water user committee after training

These interactive water user committee trainings have been designed to build the capacity of the committee by educating on these six components: 

  1. Governance and Management of the Water Source
  2. Environmental Health (Sanitation and Hygiene)
  3. Sustainable Water Supply
  4. Sustainable Operation and Maintenance
  5. Budgeting and Financial Management
  6. Work Plan Implementation

Governance and Management – During the training, discussions are held about the key roles and responsibilities of the water user committee, composition and selection of members, and the roles of the individual members. We encourage each committee to be at least 50% women, as women often bear the responsibility of collecting water for their family’s well-being and survival.

In the eighteen committees that were recently trained, 171 people – 95 men and 76 women – participated. We found that only eight out of eighteen committees had a well-balanced committee of half men and half women, indicating that there’s still more work to be done to have equal representation of women. It was, however, great to see that in all of the committees, at least one woman held a key officer position such as Chairperson, Vice Chairperson, Treasurer, or Secretary

This portion of the training also includes information on indicators of a non-functioning committee, the importance of water user committee meetings, and tools for conflict management.

A water user committee discussing their responsibilities

Environmental Health – During this session, participants are asked to define what sanitation and hygiene is to them as well as the different kinds of toilets that are present in their communities. Trainers also ask the participants to identify the different ways in which human waste is disposed of in their communities, with the goal being that the committee members can move their communities from open defecation towards homes that have latrines with a handwashing facility. 

Sustainable Operation & Maintenance of the Water Source – Committee members are briefed on the importance of operation and management, common hand pump problems, preventive maintenance, and routine operation and maintenance activities. For example, caretakers are encouraged not to allow animals near the water source; prevent children from playing around the borehole; grease the chains every three weeks; and ensure that laundry is done 10 meters away from the water source.

A water user committee after training

Budgeting & Financial Management – During this portion of the training, participants discuss proper accountability for managing the water source’s funds. Participants are taken through the budgeting process, resource mobilization, and management and utilization of maintenance funds. Of the 18 trainings that have been completed, nine water sources did not have any maintenance fees secured; however, they now all have plans in place to begin collecting fees from the water users.

Work Plan Implementation – With the help of the trainers, each water user committee develops an action plan for the short-term future. These vary between water sources, but range from holding regular meetings with the water users to starting to collect fees to regular cleaning of the borehole.

A water user committee cleaning the borehole

After these trainings, each water user committee is able to manage their water source effectively. As shared by Eyatu Yakobo, Chairperson of a Water User Committee, “We have acquired knowledge on how to manage our borehole and improve sanitation and hygiene in our households and our communities in order to live a healthy life in a healthy environment.”

By providing these trainings, we can ensure that the committee members are better prepared for their roles and will be able to work more effectively in sustaining the water source.

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Lorraine Alva

Lorraine Alva

Director, UAE

Lorraine Alva

I’m passionate about Surge’s mission to provide clean water to those most in need. It’s touching to hear the experiences of our team who’ve witnessed and contributed first-hand solutions to the communities Surge works in. As the mother of Surge’s founder, it is extra-special to see my daughter’s vision and hard work come to life and make a difference in so many lives. I’m also happy to apply my strong organizational and administration skills from my 35-year career in the oil industry towards Surge.

Laila Al Yousuf

Laila Al-Yousuf

Director, UAE
Design Director at Say Studio

Laila Al-Yousuf

I want my life to be about the positive impact that I make on other people’s lives. I’m blessed and I’m compelled to use my blessings to help other people; this is why I’m a part of Surge. Traveling to Uganda with Surge changed my life. Every day, I see the faces of the beautiful people we met, and it gives me the drive to do what I can for them. As a professional interior designer, it was an honor to use my talents to create and help launch Surge’s annual UAE gala and design competition: Design, Dine, Make a Difference. It’s been a surreal experience to see the interior design industry come together to support our cause, and thus change the lives of communities around the world.

Jennie Stallings

Jennie Stallings

Director, UAE
Partner/Commercial Manager at ChelseaGREEN

Jennie Stallings

With over 25 years’ experience across the US, Middle East, and Africa as an Ergonomic Specialist, Wellness Consultant, Trainer, Interior Designer, and self-proclaimed furniture guru, Jennie has been driven to help create spaces where people can thrive.

Jennie stumbled across Surge after attending the second annual gala, Design, Dine, make a Difference, and has been involved ever since. Whether she is in a ball gown in Dubai or a Surge t-shirt, she passionately supports Surge in any way her skills can allow her to be of service.

Trisha Bhagat

Trisha Bhagat

Treasurer, USA
Associate Director, Business Compliance at Abbvie

Trisha Bhagat

I love that Surge is committed to helping our global communities be healthier and happier. I resonate deeply with Surge’s sustainable approach that allows communities to stand on their own and flourish. I feel very fortunate that I get to volunteer with some amazing passionate people; it makes me feel like I’m part of a global family. Professionally, I work in audit and compliance, and I enjoy applying these analytical skills, as well as my creative side, towards growing Surge.

Scott Minger

Scott Minger

Development Chair, USA
Chief Development Officer at Vitamin Angels

Scott Minger

I believe access to clean water is a human right. I love how Surge provides sustainable solutions to communities with the goal of ending the cycle of poverty. I am passionate about leveraging my 20 years in the retail industry and nonprofit management experience to help provide access to clean water to those in need.

Sarah Lynch

Sarah Odde Lynch

Marketing & Communications Director, USA
Vice President of Sales and Marketing at BevSource

Sarah Odde Lynch

I love devoting my time as a marketing professional to an organization that cares about providing for children and families’ basic needs — and creating a better future. It’s been exciting to see Surge grow through the years, starting as an idea and now becoming a major force in the water and sanitation space. Outside of Surge, I’ve been in corporate marketing for more than 15 years, working on dynamic food and beverage brands such as Land O’Lakes®, Baileys®, Ketel One®, and most recently V&V Supremo Chihuahua® Cheese.

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Josh DeBartolo

Governing Board, USA
Chief Operating Officer (COO) at Purview

Josh DeBartolo

Josh is a dynamic professional with a diverse background in finance, non-profits, and social businesses. With a passion for sustainable development, Josh takes a “listen first” approach and has spearheaded community-based disaster response efforts as well as initiatives designed to assist individuals combating rural and urban poverty both domestically and abroad. He currently serves as COO of a healthcare technology company, overseeing operations and implementing innovative solutions to improve health equity and access to expert care.

Channa North Hoffstaed

Channa North-Hoffstaed

Board Chair, USA
VP Professional Services NA at Kinaxis

Channa North-Hoffstaed

I volunteer for Surge because of the commitment to provide sustainable and community-driven solutions to help end the cycle of poverty. There is a humility in partnering with communities that is truly transformative and long-lasting. Visiting Haiti and working directly with Surge’s field partners has so far been my most compelling experience with the organization. For me, seeing the strong community relationships reinforced the uniqueness of Surge’s approach to locally-led development. Through my professional consulting experience, I’ve provided strategic direction to several leading corporations. I really enjoy offering this service to Surge and simultaneously turning it into tactical execution. In my free time, you’ll likely find me training for my next marathon.

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Chris Beukenkamp

Governing Board, USA
Senior Director, Technology and AI Strategy at Salesforce

Chris Beukenkamp

Chris has spent over 25 years in software and IT working across the globe. He has lived in London, Canada, China and Taipei while managing teams and traveling with family all over APAC. Currently, he advises some of the world’s biggest retailers as a Distinguished Enterprise Architect at Salesforce. His family mantra and giving focus is “God, Kids and Animals” and is very excited to join the board at Surge and bring his expertise to help bring clean water and sanitation to children around the world.

Anna Paul

Anna Paul

Operations Director, USA
Director of Administration for the Village of Barrington Hills

Anna Paul

We’re so lucky to not have to think about the safety of our water. No one should have their future limited by access to safe water and sanitation. I dedicate my time to this cause because of the inspiring way Surge integrates with communities and becomes a part of them to solve this global issue. I know we are making a sustainable difference. Professionally, I’m an administrator and an organizer, and I apply these skills to to my work with Surge — where I get things working better and more efficiently. In my free time, you’ll find me at a fencing tournament.

Florence Ringe

Florence Ringe

Executive Director, POPOW, Uganda

Florence Ringe

I’ve ended up where I am because I have the passion and will to help the poor, needy, vulnerable, voiceless and invisible people especially women, children and the youth. My personal mission is to empower women, youth, orphans and vulnerable children to realize their full potentials for sustainable livelihoods. Surge is a Great, Reliable, Flexible and passionate partner. Before Surge, much of POPOW’s ideas remained in the book with no funds or additional ideas to bring them to reality. We were like a bird without wings to fly. We are so grateful and appreciative of Surge’s immense, invaluable support. Together, we’ve transformed and changed lives.

Dr. Pierre Erol Rene

Dr. Pierre Erol Rene

Director, ASSHLA, Haiti

Dr. Pierre Erol Rene

I’m a Doctor that cares about helping the most disadvantaged people improve their living conditions and live with dignity. I built an organization with friends to do this in Haiti in service of better drinking water, health, employment and housing. With a global vision to live in a world of solidarity, I looks forward to continued work with Surge and other partners to deliver on economic self-sufficiency. My partnership with Surge for Water has already helped me a lot in my mission.

Ashley Quinlan

Ashley Quinlan

Operations & Development Manager

Ashley Quinlan

Ashley is Operations and Development Manager at Surge for Water, and has been with the organization since 2015. With a degree in environmental science, she’s passionate about supporting solutions that serve both people and the planet, and Surge’s mission fulfills this. Her daily role involves working with Surge’s field partners to support their work and success. When she’s not working on helping to solve the global water crisis, you can find her engrossed in the local culture of wherever she currently calls home or reading a book.

Marita Peters

Marita Peters

Executive Director, UAE

Marita Peters

Surge’s mission to uplift and empower those most in need through life-giving water resonates deeply with me. My deepest desire is to do as much as I can for humanity, and Surge enables me to do so. Visiting Surge’s field partners and working, dancing and singing with the community is what I love the most. My passion for the cause gave me the courage to leave the corporate path and instead be a voice for our planet and its people. My diverse experiences in finance, human resources, sales, and parenting are all skills I use every day in running Surge’s UAE chapter.

Shilpa Alva

Shilpa Alva

Founder, Executive Director, Board Member

Shilpa Alva

I started Surge in response to a deep calling to give back to people who were less fortunate than me, and to be an active part of addressing poverty, injustice, and inequality in our world. Through Surge’s mission and model, I found an unanswered need and a way to fulfill my calling. Surge is one of my life’s biggest loves — it’s truly an extension of my mind, heart, and soul. It’s been so fulfilling and motivating being a part of Surge’s story and its global family, who are all connected by love and a desire to make our world a better place. My professional and educational experiences in engineering, public policy, supply chain, and management consulting are effectively put to use in running the organization.

See our founder, Shilpa Alva at TEDx